Your core responsibilities will include:

• Overseeing a comprehensive training program for the Advancement Division as related to the Salesforce platform and related software applications.
• Serving as an evangelist for the T360 platform, Salesforce, and Advancement Information Systems (AIS). Leading marketing and branding initiatives. Helping AIS management collect feedback and assessing satisfaction with delivered services and systems.
• Cultivating relationships with colleagues with the goal of uncovering potential enhancements to the system. Providing business analysis of colleagues' processes, identifying opportunities for increased efficiencies, and then advocating for the prioritization of user community requests. Often representing the user community in governance and project-related conversations. Occasionally might be serving as project manager for cross-team implementations. Helping increase transparency into the requests for new features and the thought process behind project prioritization.
• Providing a primary point of contact for user questions related to usage of advancement's technology systems and troubleshooting issues within the application.
• Managing user access granting and deprovisioning processes.
• Keeping up to date with the functionality offered by Salesforce and Affinaquest in order to increase the effective use of the software by Advancement colleagues.
• Leading, coaching, and evaluating the performance of direct reports.
• Helping maximize effectiveness across the Division of University Advancement through other duties as assigned.

Passion, excellence and flexibility are vital qualities within University Advancement. A commitment to diversity, equity, inclusion and belonging; collaboration; and cultural awareness are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact and work with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• The ability to:
  • work well with others and as part of a team
  • pay close attention to detail
  • keep and maintain accurate and detailed reports and records
  • manage difficult situations while maintaining composure
  • manage and meet multiple inflexible deadlines
  • work well under pressure and with frequent interruptions
  • understand and follow complex directions
  • manage multiple tasks while prioritizing work for self
• Excellent organizational, verbal and written communication skills
• Excellent analytical, planning and problem-solving skills

You should be able to travel domestically and be willing to work outside of normal business hours as needed.

Qualifications

• A bachelor's degree is required.
• Three to five years of relevant training experience. Experience creating and leading training sessions, and developing a training program required. Prior experience managing and mentoring team members required.
• Experience training on technical systems, business analysis or product owner preferred.
• Working knowledge of Salesforce preferred.
• Project management or business analysis certification preferred.

Requirements

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore:.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

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