EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degree required with a major in general business, accounting, finance or a closely related field required.
EXPERIENCE:
1. Five (5) years' experience in Physician Practice Management, Patient Access Supervision/Management, or Electronic Medical Record (EMR) system with Two (2) years' experience in Management or Supervision.

CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position.They are not intended to be constructed as an exhaustive list of all responsibilities and duties.Other duties may be assigned.

1. Interviews, selects, directs departmental training and orientation, and assign departmental staff.
2. Develops and maintains standards of performance for criteria based position descriptions and performance appraisals with Management.
3. Makes recommendations for personnel actions such as merit increases, promotions and disciplinary actions.
4. Develops, implements and maintains a process for measuring competencies of departmental personnel with Management. Evaluates competencies on ongoing basis.
5. Provides timely feedback on performance and appropriate counseling for improvement when necessary.
6. Conducts monthly staff meetings to communicate information, to develop departmental goals, to solve patient care and departmental problems, and to encourage cooperative, collaborative relationships and promote team efforts.
7. Schedules and adjusts staff to meet facility needs considering staff competency, established standards and regulatory requirements, including appropriate supervision, and wage and hour law.
8. Is timely and responsive to staff, managers, patients and other employees and follows up with clear and concise communication as appropriate via e-mail, telecommunication and direct personal response.
9. Monitors and maintains the operating budget within the specified limits through the initiation of efforts which promote efficiency and reduce waste.
10. Actively seek ways to control costs without compromising patient safety, service or quality of care.
11. Maintains and reports departmental information and statistics for administrative and regulatory purposes meeting the required time standards.
12. Develops, implements, maintains and interprets to staff, and when appropriate to others, policies, procedures, standards of care and practice for the department regarding budget and financial issues.
13. Flexing of staff schedules to maintain budget based on fluctuations of patient census.
14. Exercises proper stewardship through the appropriate use of supplies, equipment, and time.
15. Monitors payroll time system to maintain accurate employee pay data.
16. Works with all Patient Access departments to ensure proper data capture and copay collection to drive financial performance to meet and/or exceed financial goals.
17. Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public.
18. Ensures compliance by staff to hospital, governmental and insurance regulations.
19. Ensures the facilities and equipment for patient services is maintained to promote comfort, efficiency and safety for patients and staff.
20. Provides direct patient access customer service when necessary.
21. Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism and concern for the individuals' need(s).
22. Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.
23. Stays involved in identifying education needs with front-line staff to identify process improvement.
24. Participates and encourages the participation of staff in work groups and teams for the improvement of departmental processes.
25. Coordinates the educational needs and teaching methods of all departmental personnel.
26. Ensures that educational needs and teaching methods meet the needs of departmental staff and the business needs of University Healthcare.
27. Assists with training development, testing and implementation with any and all system changes and integrate and apply specific knowledge to staff.
28. Develops and implements processes to assess and improve the services provided and compliance with regulatory requirements.
29. Reports results assessment and improvement processes to the appropriate administrative levels.
30. Participates, encourages and facilitates the participation of staff, in hospital-wide process improvement efforts as needed.
31. Assists the IT department with all computer and Electronic Medical Record (EMR) and patient billing upgrades and module enhancement, as they relate to Patient access

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must meet Department of Labor's MEDIUM duty standard (MEDIUM WORK- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly).

2. Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8-10 hour shift.

3. Able to lift 40 pounds from floor to waist.

WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office type environment
2. Patient care environment

SKILLS AND ABILITIES:

1. Use a computer keyboard, monitor and mouse. Answer telephones and transcribe messages. Communicate verbally, written and electronically with healthcare personnel, families and patients.
2. Analytical skills necessary for effective problem solving. Strong leadership skills and abilities promoting team oriented attitude striving for service excellence.