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Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
Lead the Bell/Valet Team in providing excellent guest service for the guests of the Allegheny Springs Lodge. Meet guests from all over the country and share in their Snowshoe Mountain experience. Lead your team and take command in making an extraordinary Summer experience. Ride the mountain, enjoy the views, and make money all in ONE location.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
JOB RESPONSIBILITIES
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
The incumbent will carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws. He/she will report to Operations and Sales Managers. Responsibilities include training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints; and resolving problems.
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
Lead the Bell/Valet Team in providing excellent guest service for the guests of the Allegheny Springs Lodge. Meet guests from all over the country and share in their Snowshoe Mountain experience. Lead your team and take command in making an extraordinary Summer experience. Ride the mountain, enjoy the views, and make money all in ONE location.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
JOB RESPONSIBILITIES
- Leads the parking services for guests and homeowner vehicles by ensuring that all Bell Valet Staff are following policies and procedures as established for the safe storage of vehicles; this includes noting any damage on vehicles prior to assuming responsibility and inventorying of guest
- Relays the policies and procedures to team members for the system for parking and retrieving of vehicles by keeping vehicle and other keys in proper locations, allowing easy access for attendants to locate and retrieve guest vehicles, while maintaining security of keys. Ensures vehicles are safe and properly
- Provides transportation for guests of Allegheny Springs by driving the company's vehicle as provided by the resort's Lodging
- Provides training for handling of luggage for the guests by unloading guest vehicles, loading luggage, ski and golf equipment and personal belongings of guests onto carts and pushing carts to rooms and lockers for storage of equipment, unloading each in correct locations and helping guests as requested with these
- Assists all personnel by answering phones and being accessible to the
- Follow and implements a checklist of daily procedures by logging all necessary information, closing and locking all doors on list at times assigned, maintaining accurate records of location of vehicles and all other duties as assigned by
- Maintains the company's vehicles by performing pre-trip inspections, logging all defects, arranging for repairs, maintaining the cleanliness and all of the safety equipment of the
- Leads and provides information for the guests of the resort by maintaining knowledge of the resort and its operations on a daily basis and keeping staff up to date by providing informational literature and dispensing information as requested by
- Leads and maintains a neat and orderly station by attending to detail, cleanliness and order of all guest service locations and parking
- Provides for safe operation of company's vehicles by participating in random drug and alcohol testing program, understanding basic operation of most
- Leads and maintains a professional image and manner of staff and self by wearing the provided uniform, maintaining a neat and guest oriented appearance, speaking to guests with a positive attitude and pleasant
- Increases guest satisfaction by listening to and speaking with the guest regarding their issues and concerns.
- Leads and contributes to the team effort by accomplishing related tasks as
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
- Education: High School Diploma or GED
- Experience: 1 year experience in a Guest service or hospitality related field
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Applicant is required to have and maintain a valid driver's license with passenger endorsement. Incumbent must participate in a random drug and alcohol testing program.
- Applicants must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The position requires the ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
SUPERVISORY RESPONSIBILITIES
The incumbent will carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws. He/she will report to Operations and Sales Managers. Responsibilities include training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints; and resolving problems.
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
- Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the company overall
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure a good flow of information
- Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner
DELIVERY
- Produces accurate and timely work results and high-quality business outcomes
- Meets or exceeds financial goals, budgets, forecasts
- Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
- Takes steps to provide epic experiences that are wild, memorable and unexpected
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
- Adjusts budgets and reforecasts as needed across the year based on changing business needs
- Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
- Inspires a unified team through understanding was is required for successful, cooperative and fun team success
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on and occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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