The Cards Execution Manager is accountable of Third-Party vendor management, primarily monitoring and evaluating key risk disciplines such as performance, controls, and customer experience. Reporting to the VP/Director Cards Services the Cards Execution Manager partner with key internal and external (vendor) stakeholders to design - and define - OneMain's end-state third party relationship with Fraud vendor(s). The role will also include The Cards Execution Manager will also have significant accountability to build a mature, scalable governance model, document credit card policy and procedures, and provide training for Fraud activities.

Responsibilities

• Develop OneMain internal credit card process integration plans including collection performance and oversight of SLAs
• Drive back office credit card functions such as chargebacks, authorizations, line management, account adjustments, payment processing, etc
• Identify opportunities to improve workflow and performance of internal teams
• Proactively identify cross-functional alignment across internal and external stakeholders to drive efficiencies
• Ability to use data-driven insights to proactively propose solutions to further grow the credit card business

Qualifications

• Bachelor's degree in Business, Management, or related field
• 3 to 5 years' experience with Vendor oversight and/or third-party engagements
• A strong working knowledge of Fraud (e.g., Detection, Service, Strategy, Liquidation and Chargebacks, etc.)
• Proven track record of working cross functionally to navigate complex challenges that lead to tangible results
• Prefer experience in a credit card, or financial services, startup environment owning large pieces of process end-to-end

COMPETENCIES

• Strong leadership skills.
• Excellent judgment and unquestioned integrity.
• Demonstrated ability to work across disciplines.
• Exceptional communicator
• Strategic, creative, and entrepreneurial.
• Balance strategic thinking and operational delivery.
• Bias for action and speed
• Enterprise mindset
• Executive presence